NatWest launches new broker tracking system

NatWest Intermediary Solutions has launched an online mortgage application tracking system that allows brokers to monitor individual customer mortgage applications.

The Mortgage Application Tracker will be available from the home page of its website Intermediary.natwest.com.

It will allow brokers to track applications in real-time if submitted either through the mortgage trading exchange or the NatWest Intermediary Solutions website.

Advisers who are already registered with NatWest Intermediary Solutions do not need to register separately to use the service.

Once they have logged on a simply need to enter a customer’s mortgage reference number, date of birth and surname to get a detailed update.

The tracker splits the application process into four steps: assessment, valuation, offer and completion.

It informs brokers of exactly what stage the application is at and what the next steps are.

Sarah Taylor, service development manager at NatWest Intermediary Solutions, said the tracker should save intermediaries time. "Whereas previously they had to pick up the phone or exchange emails to get an update, they can now log on and get a full view of a customer’s application in a matter of seconds.

“And, because it’s real-time, they will get the very latest update whenever they log on.

“We expect that this will lead to a significant reduction in the number of calls that brokers need to make.”